NETWORK OPERATIONS MANAGER
Company: SourcePro Search, LLC
Location: Washington
Posted on: October 30, 2024
Job Description:
If you have 7-10 years IT management experience in a
multi-office environment and solid experience with servers, VMWare,
datacenters, NetApp storage and Cisco server platforms, this
Network Operations Manager position may be just what you're looking
for!
This position is remote unless required in office. Office locations
include: New York, Boston, Washington, DC, Chicago, San Francisco,
Los Angeles, Denver, Seattle.
The ideal candidate will be responsible for managing the Network
Operations team that is responsible for installation,
configuration, and ongoing maintenance of all servers, storage, and
data centers firm-wide. The Network Operations team is also
responsible for maintaining services and applications such as
monitoring, backups, replication, patching and many other
services.
What You'll Do:
- Manage the team that will:
- Install, configure, and maintain all Firm servers including the
hardware and virtualization layers
- Manage multiple data centers, including local office
MDF\IDF's
- Manage office moves, expansions and openings from a
infrastructure perspective.
- Manage the VMWare virtualization environment, NetApp
storage
- Manage backups, Business Continuity, and Disaster Recovery
(BC/DR) systems
- Manage IS staff within the team, including hiring, training,
evaluation, guidance, discipline and discharge, in conjunction with
CN HR
- Maintain quality service by establishing and enforcing
organization standards and support the Firm's directive of IS
Service Management (including but not limited to incident and
change management)
- Provide mentoring and guidance for professional development to
IS staff to meet the changing needs of the Firm
- Develop standard operating procedures and best practices,
including providing written processes and guidance to IS staff
- Work closely with the Network Architecture & Engineering and
Communications teams
- Provide expertise and engineering support and guidance, as
needed (on a daily basis)
- Oversee systems work, including but not limited to,
development, enhancement and upgrades
- Communicate regularly with executive management and all users
of information services and systems
- Ensure the creation and maintenance of all written
documentation, including system manuals and documentation of
modifications and upgrades
- Keep current with the latest technologies and determine what
new technology solutions and implementations will meet business and
system requirements
- Assist in the development and implementation of IS policies and
procedures, including those for architecture, security, disaster
recovery, and others
- Complete projects by coordinating resources and timetables and
works appropriately with the project management team
- Maintain professional and technical knowledge by attending
educational workshops; review professional publications; establish
personal networks; benchmark state-of-the-art practices;
participate in professional societies
- Assist with defining systems requirements (hardware and
software) for incoming and proposed new systems
- Interface with vendors and manufacturers and advise upper
management on status and quality of large-scale service and support
contracts and whether they should be modified
- Required to carry smartphone capable of phone, email, SMS, and
other communications means
- Operate within firm policies and guidelines and contribute to
the Information Security group
- Oversee and manage problems from start to finish in all
aforementioned areas and is subject to demands caused by deadlines,
downtimes and heavy workloads. Make recommendations as needed for
upgrades, systems configuration changes and implementation of new
solutions
- All other duties as assigned or required What You'll Bring:
Required:
- After orientation, exhibit proficiency in the Microsoft Office
suite, iManage and other firm applications
- Ability to work extended and/or weekend hours, as required
- Ability to travel, as required
- 5+ years of progressive IT experience, including experience in
a multi-office environment
- Solid experience with servers, VMWare, and data centers
- Experience with NetApp storage and Cisco server platforms
- Experience managing vendor relationships
- Project management experience
- Participate in a 7x24 on-call rotation Preferred:
- Bachelor's or Master's degree in Computer Science or equivalent
education and experience
- Prior law firm or professional services experience.
- ITIL Foundations Certification
- Project Management Professional (PMP) Certification Experience
and/or certifications in the following:
- Large scale data center designs, including servers (HP/Cisco),
virtualization (VMWare), storage NetApp), and BCP/DR
- Solarwinds monitoring services
- Network services - Active Directory, (GPO) Policies, RFS/DFS
and replication
- Supervisory experience Competencies:
- Ability to work independently and to make sound judgments
regarding the best course of action to resolve problems; ability to
determine when further expertise is necessary and contact the
proper individuals as required
- Ability and judgment to understand when status updates and user
communications are appropriate and provide them to the appropriate
individuals or distribution list, even and especially during times
of crisis
- Make solid technical decision for the engineering team, as
required
- Ability to work effectively under pressure, set priorities,
handle multiple projects concurrently and in a timely manner
- Excellent problem-solving, analytical and evaluative
skills
- Strong interpersonal skills with the ability to manage,
counsel, mentor and supervise others, including contractors and
vendors
- Excellent verbal and written communication skills
- Ability to meet deadlines, to conduct and direct research into
IS issues and products, and to take initiative in the development
and completion of projects
- Strong project management, organizational and time management
skills. Proficiency in advocating ideas to business leaders
- Expert consultative skills. Expert strategic thinking skills.
Expert ability to synthesize facts, trends and key issues in
complex situations
- Exceptional Customer Service skills
Keywords: SourcePro Search, LLC, Sterling , NETWORK OPERATIONS MANAGER, Executive , Washington, Virginia
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