Housekeeping Manager
Company: Great Wolf Lodge
Location: Bel Air
Posted on: October 7, 2024
Job Description:
Pay: $0 per year - $0 per year At Great Wolf, the -Housekeeping
Manager -brings joy to families at Great Wolf Lodge by acting as a
core driver of front line efficiency and effectiveness in the
Housekeeping department. This leadership role inspects facilities,
recommends upgrades when needed, establishes workflows, standard
procedures, and quality control plans. The Manager oversees all
housekeeping operations and pack members to ensure guests have a
worry-free stay.Join our Pack: - ----Grow your career: A great
place to start or advance your career with cross-training,
scholarship fund, and talent development programs at all levels -
----Great Perks: Take advantage of exclusive perks for you, your
family, and friends - including discounted vacations and employee
referral incentives - ----Learn While You Earn: Gain access to
Great Wolf University for on-the-job training, functional, and
leadership training - ----Prioritize Your Well-Being: We offer
flexible scheduling, access to a holistic wellness program and
technology, and support through our Employee Assistance Program and
Employee Relief Fund - ----Celebrate Your Uniqueness: Join a team
that cheers for diversity and inclusion through programs that make
everyone feel welcome and recognized. - - -Benefits: - ----Medical,
Dental, and Vision insurance - ----Health savings account -
----Telehealth resources - ----Life insurance - ----401K with
employer match - ----Paid vacation time off - ----Paid parental
leave -Essential Duties & Responsibilities
- Leads and mentors housekeeping staff daily to ensure
cleanliness standards and operational efficiencies are met or
exceeded
- Implements and manages inventory processes through the
assistance of the Housekeeping Supervisors
- Drives, reviews and ensures proper completion of and alignment
to the work order process
- Assists Director in reviewing and action planning related to
NPS Scores and guest comments, as well as follow up and
resolution
- Implements the Director's financial strategy to manage budget
and labor, operating expense forecasts
- Leads and mentors direct staff and Housekeeping employees,
including:
- Housekeeping Supervisors and all Pack Members to ensure proper
staffing/budgeting levels are maintained
- Trains new Pack Members and ensures continued training and
development of current staff
- Manages and drives training and development of supervisors
- Communicates regularly with Housekeeping staff, setting
expectations and alignment to Great Wolf values, and provides
regular feedback through inspections and daily stand-up
meetings
- Ensures compliance and timely completion of the performance
appraisal process; identifies key talent and plans for
development
- Models and upholds the Great Wolf guest service standards of
excellence
- Ensures guest requests of the Housekeeping department are
handled in a professional and timely manner
- Continuously raises the bar for Housekeeping guest service
focus
- Actively participates in the Manager On Duty Program
- Addresses and resolves any guest concerns as needed to ensure
guest satisfaction
- Ensures daily, weekly, monthly, and annual safety and
compliance standards are upheld and advanced
- Communicates with Director of Engineering to ensure
housekeeping areas meet fire chief and state fire inspector
standards
- Conducts and monitors Hazard Communications Programs twice
yearly
- Investigates, reports and records inappropriate behavior by
staff, guests or suspicious personsRequired Qualifications & Skills
- High School diploma or equivalent experience
- Minimum 3 years of experience in the Hospitality field, with at
least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management
scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation
abilities
- Demonstrated management skills and abilities including conflict
resolution, coaching, development, and team building
- Demonstrated ability to effectively resolve conflict
- Ability to work flexible schedule including nights, weekends,
and/or Holidays as neededDesired Qualifications & Traits
- Experience in Housekeeping, preferably at a resort or large
hotel
- Bachelor's degree
- Charismatic leader who adjusts leadership style to motivate
employees and overcomes challenges
- Inspires and motivates team members to work together and
achieve success beyond expectations
- Takes an exhaustive approach to every task. Committed to
comprehensive and in-depth analysis, planning and implementations
of every work taskPhysical Requirements
- Ability to lift 30 lbs.
- Ability to stand/walk for long periods of time
- Ability to bend, stretch and twist
- Capable of tolerating exposure to cleaning chemicalsApplication
Instructions - -We are hiring immediately, with relocation packages
available. Click on "Apply Now" or chat with a recruiter (bottom of
your screen on Great Wolf's website). Complete an application and a
recruiter will reach out on next step. -
Keywords: Great Wolf Lodge, Sterling , Housekeeping Manager, Executive , Bel Air, Virginia
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