Laundry Manager
Company: Great Wolf Lodge
Location: Edgewood
Posted on: October 3, 2024
Job Description:
Pay: $0 per year - $0 per year
At Great Wolf, theHousekeeping Managerbrings joy to families at
Great Wolf Lodge by acting as a core driver of front line
efficiency and effectiveness in the Housekeeping department. This
leadership role inspects facilities, recommends upgrades when
needed, establishes workflows, standard procedures, and quality
control plans. The Manager oversees all housekeeping operations and
pack members to ensure guests have a worry-free stay.
Join our Pack:Grow your career: A great place to start or advance
your career with cross-training, scholarship fund, and talent
development programs at all levelsGreat Perks: Take advantage of
exclusive perks for you, your family, and friends including
discounted vacations and employee referral incentivesLearn While
You Earn: Gain access to Great Wolf University for on-the-job
training, functional, and leadership trainingPrioritize Your
Well-Being: We offer flexible scheduling, access to a holistic
wellness program and technology, and support through our Employee
Assistance Program and Employee Relief FundCelebrate Your
Uniqueness: Join a team that cheers for diversity and inclusion
through programs that make everyone feel welcome and
recognized.Benefits:Medical, Dental, and Vision insuranceHealth
savings accountTelehealth resourcesLife insurance401K with employer
matchPaid vacation time offPaid parental leave
Essential Duties & Responsibilities
- Leads and mentors housekeeping staff daily to ensure
cleanliness standards and operational efficiencies are met or
exceeded
- Implements and manages inventory processes through the
assistance of the Housekeeping Supervisors
- Drives, reviews and ensures proper completion of and alignment
to the work order process
- Assists Director in reviewing and action planning related to
NPS Scores and guest comments, as well as follow up and
resolution
- Implements the Director's financial strategy to manage budget
and labor, operating expense forecasts
- Leads and mentors direct staff and Housekeeping employees,
including:
- Housekeeping Supervisors and all Pack Members to ensure proper
staffing/budgeting levels are maintained
- Trains new Pack Members and ensures continued training and
development of current staff
- Manages and drives training and development of supervisors
- Communicates regularly with Housekeeping staff, setting
expectations and alignment to Great Wolf values, and provides
regular feedback through inspections and daily stand-up
meetings
- Ensures compliance and timely completion of the performance
appraisal process; identifies key talent and plans for
development
- Models and upholds the Great Wolf guest service standards of
excellence
- Ensures guest requests of the Housekeeping department are
handled in a professional and timely manner
- Continuously raises the bar for Housekeeping guest service
focus
- Actively participates in the Manager On Duty Program
- Addresses and resolves any guest concerns as needed to ensure
guest satisfaction
- Ensures daily, weekly, monthly, and annual safety and
compliance standards are upheld and advanced
- Communicates with Director of Engineering to ensure
housekeeping areas meet fire chief and state fire inspector
standards
- Conducts and monitors Hazard Communications Programs twice
yearly
- Investigates, reports and records inappropriate behavior by
staff, guests or suspicious persons
Required Qualifications & Skills
- High School diploma or equivalent experience
- Minimum 3 years of experience in the Hospitality field, with at
least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management
scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation
abilities
- Demonstrated management skills and abilities including conflict
resolution, coaching, development, and team building
- Demonstrated ability to effectively resolve conflict
- Ability to work flexible schedule including nights, weekends,
and/or Holidays as needed
Desired Qualifications & Traits
- Experience in Housekeeping, preferably at a resort or large
hotel
- Bachelor's degree
- Charismatic leader who adjusts leadership style to motivate
employees and overcomes challenges
- Inspires and motivates team members to work together and
achieve success beyond expectations
- Takes an exhaustive approach to every task. Committed to
comprehensive and in-depth analysis, planning and implementations
of every work task
Physical Requirements
- Ability to lift 30 lbs.
- Ability to stand/walk for long periods of time
- Ability to bend, stretch and twist
- Capable of tolerating exposure to cleaning chemicals
Application InstructionsWe are hiring immediately, with relocation
packages available. Click on Apply Now or chat with a recruiter
(bottom of your screen on Great Wolfs website). Complete an
application and a recruiter will reach out on next step.Required
Keywords: Great Wolf Lodge, Sterling , Laundry Manager, Executive , Edgewood, Virginia
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